Innspire facilitates digital guest journey at the Statler Hotel at Cornell University | News
Innspire, a leader in digital guest engagement solutions for hotels and resorts, today announced the successful implementation of its integrated platform at The Statler Hotel at Cornell University, one of the world’s top education hotels. The implementation introduces a seamless digital guest journey (from booking to post-stay), powered by Innspire’s mobile app, AI Concierge and deep system integrations. The result is faster service, improved operational efficiency and personalized guest experiences.
Located in Ithaca, New York, The Statler Hotel is managed by Cornell University’s Nolan School of Hotel Administration and serves as a “living laboratory” for future leaders in the hospitality industry. With Innspire’s technology implemented, students will gain hands-on exposure to advanced hotel systems, including mobile guest engagement, AI-powered service automation and integrated digital operations.
“Our focus has always been on delivering exceptional, personalized service, and Innspire’s platform has become a powerful enabler of that mission,” said Arthur Keith, General Manager of The Statler Hotel at Cornell University. “By centralizing guest requests and automating routine interactions through the mobile app and AI Concierge, we improve response times and reduce operational friction. Our associates can spend less time managing systems and more time interacting directly with guests.”
Driving efficiency through integration and AI
Innspire integrates with Statler’s property management system and hotel service optimization system to orchestrate operations, automate tasks and fulfill guest requests, while the Marketplace enables in-room dining. This unified ecosystem allows Statler to streamline operations and improve the guest experience. Mobile key integration is currently underway.
Key results and capabilities include:
AI Concierge manages 66.7% of guest messages, speeding response times and freeing up staff for high-touch service
Mobile in-room dining, allowing guests to order seamlessly while opening new revenue channels
Mobile check-in, allowing guests to bypass the reception and get there faster
Unified integrations, eliminating system silos and improving operational visibility
“We are incredibly proud to partner with The Statler; it is an institution that continues to set the standard for innovation and education in the hospitality industry,” said Martin Chevalley, CEO of Innspire. “Together we are redefining the guest experience through a connected digital journey that drives efficiency, responsiveness and personalization.
“Looking ahead, we are excited to expand this partnership with additional capabilities, including mobile key integration, which will further streamline the guest journey and enable a contactless experience,” he added. “We also see tremendous opportunity to advance AI-driven innovation and build on current success to deliver even more intelligent, intuitive guest interactions. This is about more than one hotel; it’s about shaping the future of hospitality.”
For more information about Innspire, visit http://www.inspire.com.
