FLYR and Res2 collaborate to accelerate order-based delivery | News
FLYR, the Offer & Order platform for airlines, today announced a strategic partnership with Res2, the company behind iPort, a modern airport delivery management system deployed at more than 500 airports worldwide. Together, the two companies are investing to accelerate the implementation of Order-based Delivery, providing a strong, independent Departure Control System (DCS) option that eases the transition to a modular, Order-based technology stack.
Under the partnership, FLYR acts as the sole responsible supplier for an end-to-end Offer, Order and Deliver service. By committing capital directly to the iPort product roadmap, the partnership will enable airlines to sell contextual, personalized services throughout the airport. Everything is captured and managed in one unified order through an intuitive user interface that seamlessly supports legacy Passenger Name Records (PNRs) during the training and transition phase.
At the airport, iPort brings the delivery component of modern retail to life by connecting every customer touchpoint – self-service, bag drop and boarding – directly to the live order. This creates new sales opportunities right where passengers make decisions, allowing airlines to offer and execute relevant services throughout the airport flow, while keeping every interaction tied to the same order record. At the same time, iPort is designed for the operational realities of the airport environment: embedded in existing airport IT infrastructure, stable at scale and aligned with industry standards and regulatory requirements.
Modern airline retailing, all the way to the gate
Airlines are decisively moving from ‘if’ to ‘how’ in modern retail, adopting IATA promotion and ordering standards to replace traditional booking structures. Yet the delivery layer at the airport has lagged behind. The DCS, which has traditionally been closely linked both technically and commercially to a PSS, has posed a migration challenge, preventing airlines from creating the connected travel experiences that passengers expect from booking to boarding.
iPort and FLYR can be deployed simultaneously on top of both an airline’s existing PSS and FLYR’s Offer & Order platform. The same system accesses the PSS for one flight and then FLYR Order for the next flight: same application, same interface, same gate. This architecture is critical for a seamless transition and for employees who interact with the solutions on a daily basis.
Partnership makes choice, scale and acceleration possible
The combined FLYR and Res2 solution offers airlines:
Modularity without complexity. This open, modular approach allows airlines to choose the best components in their offering and order stack. And because FLYR is the sole responsible supplier, that modularity comes without the need to manage another supplier.
Proven at scale, with global coverage. The iPort platform is already used at more than 500 airports worldwide and handles more than 100 million passengers annually, across a mix of 160 airlines, airports and ground handling customers.
Accelerated road map. By investing directly in iPort’s product roadmap, FLYR accelerates the delivery of market-leading Order Delivery capabilities for major, full-service carriers, providing a credible end-to-end alternative to established providers.
Low migration risk. iPort connects simultaneously to FLYR’s order management system and to any PSS, allowing seamless switching between legacy PSS messages and IATA order delivery standards. Once agents are trained, airlines can migrate airports from PSS to Orders without having to retrain them, ensuring a consistent agent and passenger experience during the transition.
Unique references. FLYR is currently the only company that offers a full-service airline a complete listing and ordering solution. Res2 is the leader in delivery, having presented iPort and won the OOSD Proof of Concept at the IATA airline consortium in 2025. Together they are uniquely well-positioned to advance the potential of order-based delivery.
Quotes
“This partnership ensures FLYR can offer airlines a proven, highly scalable and seamless transition to order-based delivery, bringing the supply-to-delivery journey under one roof while maintaining modularity where desired. Our partnership with Res2’s iPort allows us to bring modern retail to the airport, the critical touchpoint for customer experience and commercial opportunities.” – Andy Kidd, Commercial Director, FLYR
“iPort already powers operations at more than 500 airports, and we have led the transition from DCS to the order world – work that was recognized when we won the 2025 IATA OOSD consortium project. The partnership with FLYR accelerates that momentum. By combining our proven delivery platform with the FLYR Offer & Order platform, iPort is the strongest order-based delivery choice for major full-service airlines, which is a ensures smooth transition and operational stability.” – Hans van Engelen, CEO, Res2
