RwandAir wins best cabin service in Africa at the APEX Awards 2026 | News

RwandAir has been named Best Cabin Service in Africa at the 2026 APEX Awards, marking the first time the airline has received this recognition for its onboard customer experience.

The award was presented at the APEX Future Travel Experience (FTE) EMEA event in Dublin and is based solely on independently verified passenger feedback from more than one million flights worldwide. The recognition is therefore a direct reflection of the experience customers receive on board RwandAir flights.

This recognition highlights RwandAir’s continued investments in service excellence, cabin crew training and providing a warm, attentive and distinctly Rwandan onboard experience. It also adds to the airline’s growing track record of international recognition, including the Skytrax Best Regional Airline in Africa title in 2025 and the APEX Diamond Health Safety Status, making RwandAir the first African airline to receive this title.

Yvonne Manzi Makolo, CEO of RwandAir, said: “This award is a powerful recognition of the service our customers experience through the dedication of our cabin crew. As RwandAir positions itself as Africa’s gateway to the world, we are proud to showcase the warmth, professionalism and hospitality of Rwanda on every journey. We remain committed to raising the standard of African aviation and delivering a world-class experience for our passengers.”

“RwandAir winning the 2026 APEX Best Cabin Service in Africa award based on the votes of verified passengers is a tribute to one of the most inspiring service increases in aviation today, led by a national airline that has elevated African hospitality with remarkable intention, discipline and pride,” said Dr. Joe Leader, CEO of APEX Group.

Established by the Airline Passenger Experience Association, the APEX Awards are among the airline industry’s leading passenger experience benchmarks, assessing key areas including cabin service, entertainment, Wi-Fi, seating comfort and food and beverage across airlines worldwide.

This recognition comes as RwandAir continues to strengthen its network, enhance its customer experience and position itself as Africa’s gateway to the world, with service excellence remaining at the heart of its brand promise.