VIVA Cruises launches new training program for travel agents | News

VIVA Cruises has launched a new video-based training program as part of its travel agent portal.

The program now consists of five modules: an introduction to the operator, its fleet of vessels, the onboard experience and shore excursions, and two destination sessions. Each course includes a quiz to increase agents’ knowledge of the river cruise line, with more modules to be added in due course.

Agents who complete the course will become a ‘VIVA Cruises Specialist’ and will automatically be entered into a prize draw to win a cruise for two. Winners will be selected and notified by VIVA Cruises’ trading team at the end of each quarter.

The portal also offers a range of material aimed at agents, including a ‘toolbox’ of digital sales guides, brochures and images, in addition to a brand news section, a ‘meet the team’ page and information on ongoing incentives.

Michelle Daniels, country manager UK & Ireland, Australia & New Zealand at VIVA Cruises, said: “We’ve developed our new agent training program to make learning about VIVA Cruises easier and more accessible than ever. The bite-sized video modules allow agents to complete the training at a time that suits them, while building their confidence and knowledge.

“By bringing together expert training, practical sales resources and the latest brand updates in one easy-to-use hub, we are strengthening our commitment to the trade, helping agents increase awareness of VIVA Cruises, inspire their customers and drive more bookings.”

VIVA Cruises’ trading team consists of four members, following the recent appointments of Joseph Grimley and David Chidley as business development manager for the North, Scotland and Northern Ireland respectively, and business development manager for the South.

VIVA Cruises’ all-inclusive experience includes all meals, flexible dining in up to three restaurants and a selection of premium drinks including wine, spirits and cocktails. Guests also enjoy complimentary High Tea once per trip, a daily restocked minibar and a Nespresso machine in their cabin, a welcome bottle of prosecco, luxury toiletries from Rituals (and Typology in VIVA Boutique), plus Wi-Fi and gratuities included.

For more information, please visit www.viva-cruises.com and www.vivacruisesspecialist.com