Innspire and EHVA.ai Announce Strategic Partnership to Realize True Global Operational Autonomy | News
Innspire, a leading provider of AI-powered technology solutions for guest engagement and hotel operations for the global hospitality industry including Highgate, Virgin Hotels, Hilton Grand Vacations, Davidson Hospitality and Remington Hospitality, announced the signing of a strategic partnership and channel reseller agreement with EHVA.ai, the conversational voice AI platform purpose-built for high call volume hospitality operations.
Under the agreement, Innspire will serve as a channel partner and reseller for the EHVA.ai voice AI platform for its global hotel portfolio. The unified voice and text solution ensures a seamless flow of timely and contextually relevant information, giving guests more choice in how they interact with the hotel.
“Hoteliers are looking for practical technology solutions that improve operations without sacrificing the guest experience,” said Martin Chevalley, CEO of Innspire. “By partnering with EHVA.ai, we are offering operators a powerful way to reduce front desk workload, respond faster to guests and deliver more consistent service around the clock. This partnership brings together two platforms designed to help hoteliers work smarter and more efficiently.”
Hotels using the Innspire platform can now add EHVA.ai’s conversational voice AI technology to automatically answer and manage guest calls 24/7. The AI solution can handle common guest requests such as cleaning, extra towels, wake-up calls, restaurant hours, in-room dining, maintenance requests and general hotel queries, without putting guests on hold or overwhelming front desk staff.
In addition to AI Voice, the partnership also includes Innspire’s AI Concierge platform, which already manages guest conversations via SMS, WhatsApp, Facebook Messenger and in-app messaging for hotel properties. Together, AI Voice and AI Concierge create a seamless omnichannel guest communications experience, allowing hoteliers to manage every guest interaction (via phone, text, chat or messaging app) through Innspire’s centralized ONE dashboard.
By combining EHVA.ai’s human-like voice technology with Innspire’s hotel systems and integrations, operators can reduce repetitive front desk calls, improve response times, reduce operational burden and enable staff to focus on more valuable guest interactions.
Why this partnership matters
Hotels today are under increasing pressure to do more with fewer staff while still providing exceptional guest service. Reception teams often spend much of their day answering repetitive calls, especially during peak hours and night shifts.
EHVA.ai helps solve this problem by using conversational AI to answer every incoming guest call immediately, handle routine requests automatically, and escalate more complex issues to hotel staff only when necessary. The platform currently handles up to 80% of guestroom calls autonomously, while maintaining an industry-leading guest sentiment score.
Innspire already powers many of the systems hotels use to manage guest experiences, making it a natural platform for deploying EHVA.ai across global hotel portfolios. The integration infrastructure includes PMS platforms, mobile check-in, digital keys, in-room guest technology and service management systems already trusted by leading hotel operators worldwide.
“EHVA.ai was built exactly for this type of collaboration,” said Jeff Schaffer, Chief Revenue Officer of EHVA.ai. “Innspire has the portfolio reach, integration depth and operator trust that we wanted in a channel partner. By putting our voice AI in their platform, hotels get a complete guest communications stack without piecing together point solutions. That’s a different conversation than what most vendors are having now.”
The agreement makes Innspire a strategic reseller of EHVA.ai’s AI Voice platform, with joint go-to-market efforts focused on Innspire’s existing portfolio of hotel management groups and brands in North America and globally. The first implementations are already underway.
