Wizz Air and HTS launch disruption assistance and support passengers in the event of delays | News
Wizz Air, a leading airline in Central and Eastern Europe, and HTS, a leading global travel technology platform, today announced a partnership to integrate a new solution to help customers deal with disruptions on wizzair.com and the Wizz Air app. Wizz Air, which aims to carry around 80 million passengers by 2026, is now the first European airline to offer HTS’s new rebooking service – Disruption Assistance. This product offers real-time rebooking capabilities when disruptions occur and is not yet covered by the EC261 regulations[1]allowing travelers to reach their final destination, saving time and money.
Wizz Air is expanding its complementary portfolio, offering travelers greater control and satisfaction during travel-day disruptions currently unavailable to other European airlines. This new offering comes just in time for the busy summer season, when disruptions tend to peak – European air traffic is set to break records in summer 2026, with an expected 5.8% increase in demand, driving a 3% year-on-year increase in flights[2].
WIZZ customers are now available and can add disruption assistance during the booking process. When the day of travel arrives, HTS will monitor and notify customers who have purchased Disruption Assistance of any qualifying flight disruptions – including delays of two or more hours, as well as cancellations on the day of travel. Passengers will then have access to a simple rebooking service, with the option to book alternative flights to their final destination for free with any airline, up to a fixed maximum.
If customers are not satisfied with the alternatives offered, they can opt for a full refund while keeping their original flight booking. The service satisfaction refund includes purchased WIZZ services (such as luggage, seats, WIZZ Priority and similar additional products). At the same time, Wizz Air remains fully responsible for supporting its passengers in accordance with applicable regulations, and Disruption Assistance enhances – and replaces – the care and assistance already provided by Wizz Air and does not affect a customer’s EC261 rights.
Dan Pombo, SVP Revenue at HTS (Hopper Technology Solutions) said: “Wizz Air continues to lead as an early adopter of innovative solutions that remove friction for travelers.”
“Disruption Assistance is one of HTS’s most popular fintech products and has demonstrated high attachment rates, a 95% customer satisfaction score and an 82% repeat purchase rate. The product turns stressful travel moments into brand-defining experiences that keep customers coming back.”
Silvia Mosquera, Commercial Officer at Wizz Air said: “Our Customer First Compass guides every decision we make, and this partnership is a natural extension of that commitment. By introducing this tool, we are offering a unique proactive, customer-centric solution that complements our existing services, providing passengers with peace of mind even in the event of a two-hour delay, well before EU mandated coverage comes into effect.”
“We know that for many travelers – especially those flying with family or in groups – trust and timeliness are essential. Designed for those who value flexibility, this solution helps ensure they are fully covered in the event of a disruption, including disruptions where established policies do not provide a solution and the customer is still inconvenienced. It works alongside our existing support options and Regulation EC261, improving the care we provide while maintaining our commitment to fair and transparent service.”
