RMS integrates with GuestRevu to automate guest feedback | News
RMS, a leading global hospitality platform for hotels, motels, serviced apartments, short-term rentals and campgrounds, has announced a new integration with guest feedback and reputation management platform GuestRevu.
The integration allows hospitality operators to automatically collect guest feedback throughout the guest journey and transform responses into AI-enhanced insights designed to improve service delivery and operational decision-making in real-time.
Through the integration, GuestRevu securely connects to reservation and guest profile data within RMS, allowing surveys to be automatically sent during key phases of the stay, including pre-arrival, during-stay and post-departure
Guest responses are then consolidated into GuestRevu’s reporting dashboards, where operators can track sentiment, identify trends, and access AI-powered insights to better understand and improve the guest experience.
As guest expectations continue to evolve, hospitality operators are under increasing pressure to capture feedback quickly and consistently while managing daily operations. Many real estate companies still rely on manual processes or disconnected tools to gather insights, making it harder to identify and respond to issues effectively.
Cameron Gough, Chief Product Officer at RMS, said: “Collecting feedback isn’t the challenge, acting on it is. Too often, insights arrive too late or sit in disconnected systems. By integrating with GuestRevu, we help operators capture feedback at the right times and turn it into something immediately actionable, whether that’s solving an issue during a stay or improving performance over time.”
Chris Alexandre, Founder and CEO of GuestRevu, said: “Hoteliers have so much technology at their disposal, but they want to work smarter with the systems they already use, which means these types of integrations are becoming increasingly important. By integrating with RMS, we’re making it easier for hoteliers to capture meaningful guest insights across the entire journey, so they can discover opportunities faster, address issues faster, and make more confident decisions that improve both the guest experience and business performance.”
The RMS and GuestRevu integration is available to RMS customers worldwide and reflects a broader shift in hospitality technology as operators increasingly look to combine operational systems with guest experience information to gain a more complete picture of property performance.
