WIZZ AIR MARKS ONE YEAR OF CUSTOMER FIRST COMPASS WITH EXTENSIVE NETWORK EXPANSION | News
Wizz Air today provided a one-year update on its €14 billion Customer First Compass transformation plan, highlighting a year of strong operational performance, continued network expansion and new customer-focused innovations.
Over the past twelve months, the airline has maintained an average completion rate of 99.5%1 while continuing to scale up its operations and operating 7% more flights than the same period last year. Wizz Air now operates a fleet of 262 aircraft, reinforcing its position as one of the youngest and most fuel-efficient fleets in the industry2.
More than 75% of Wizz Air’s aircraft are now the latest generation Airbus A321neo models, as the airline phases out the A321ceo family fleet and moves towards an all-neo fleet by 2029. This transition reduces operating costs, emissions and noise, while improving efficiency and passenger comfort.
Since April 2025, Wizz Air has deployed 37 brand new aircraft in 12 countries and launched more than 345 new routes3, 44% of which were focused on leisure travel. Growth is concentrated in Central and Eastern Europe, where strong customer demand has led to greater connectivity between capitals and a continued expansion of the airline’s network by more than 1,000 routes.
The airline continues to improve its operational efficiency while continuously expanding. In 2025, Wizz Air carried 68.6 million passengers and operated almost 335,000 scheduled flights4. By 2026, the airline aims to serve 80 million passengers, supported by a network that can operate up to 1,200 flights per day during peak periods.
New products and an expanded customer offering – at the same affordable rates
In addition to the growth of the network, Wizz Air has introduced a series of innovations designed to improve the travel experience while maintaining its ultra-low-cost model. Overall customer satisfaction increased to over 77% (up 5% year-over-year), thanks to new offerings including:
WIZZ Class: a new service that offers extra comfort and benefits on board without the premium costs of traditional business class.
WIZZ Link: a digital platform that allows passengers to seamlessly book multi-leg trips in a single transaction.
Disruption Assistance: An innovative additional service that provides real-time, free rebooking options to a final destination on any airline (up to a maximum price) during disruptions, and is outside the scope of standard EC261 regulations5.
Digital Cabin Ecosystem: with the rollout of in-seat ordering and a trial of onboard connectivity in the UK.
To complement this, Wizz Air has expanded its product portfolio to meet the needs of every type of customer. This includes WIZZ Discount Club, All You Can Fly and the relaunch of WIZZ MultiPass in eight key markets, allowing passengers to lock in flight prices for an entire year. Meanwhile, the MyJourney feature in the Wizz Air app continues to transform the way passengers manage their journeys, providing real-time updates, disruption support and self-service options straight to their mobile. These improvements are part of a broader focus on improving the customer experience; As a result, overall customer satisfaction has risen to over 77%, 5% more than last year.
Keeping fares low remains central to Wizz Air’s strategy. The airline continues to offer some of the lowest fares in Europe, with 40% of tickets available for less than €40, made possible by its ultra-low-cost business model and modern, fuel-efficient fleet6.
In addition to flights, Wizz Air is also building a broader ecosystem for its customers. Through initiatives such as the WIZZ Foundation, WIZZ Running Events and partnerships including AS Roma, the airline connects travel with experiences, communities and shared passions, giving customers more ways to connect with the airline.
Speaking at an exclusive online event, Chief Commercial Officer Ian Malin said: “When we launched the Customer First Compass, our goal was bold but simple: to prove that ultra-low fares don’t have to mean compromising on reliability or customer experience. One year on, the results speak for themselves. From introducing WIZZ Class to achieving a 99.5% completion rate, we are fundamentally redefining what passengers can expect from low-cost travel. We’re not just expanding our network; we’re improving the entire journey.
