VIRGIN ATLANTIC LAUNCHES IN CHATGPT WITH THE FIRST AIRLINE OF ITS KIND | News
Virgin Atlantic has become the first airline in the world to launch an app within ChatGPT, giving customers a new way to discover and plan their next trip, simply by asking.
Building on Virgin Atlantic’s AI-powered Concierge, the Virgin Atlantic app in ChatGPT allows customers to search for flights in everyday language, whether they’re dreaming of a beach escape to sun-drenched Barbados, planning a last-minute trip to the bright lights of New York, or seeking the vibrant energy of Delhi.
Customers can ask for exactly what they want, from “flights to the Caribbean in February” to “show me flights in Premium to Los Angeles next month,” with tailor-made options available instantly. ChatGPT then presents these in a clear, easy-to-read summary, making it easy to compare and choose.
Once a flight is selected, customers are seamlessly redirected to Virgin Atlantic’s website or mobile app to complete their booking, creating a smooth journey from inspiration to purchase.
The launch builds on the airline’s recent digital innovations, including the rollout of Virgin Atlantic Concierge and the introduction of its new mobile app, giving customers more ways to plan and manage their trips.
Juha Jaervinen, Chief Customer Officer at Virgin Atlantic, said:
“We are proud to be the first airline in the world to launch an app in ChatGPT, as we continue to focus on meeting our customers where they are and making it easier than ever to get in touch with us.
“Whether you know exactly where you want to go or are just looking for inspiration, this experience is designed to make planning and booking your next trip simple and seamless. Just ask, and we’ll do the rest and quickly show you the best options.
“By combining the power of AI with the personality and care we are known for, we create experiences that feel more personal, intuitive and distinctly Virgin Atlantic.”
This latest launch marks another step in Virgin Atlantic’s ambition to create brilliantly different experiences, combining technology with human warmth to redefine premium travel in the digital age.
The Virgin Atlantic app in ChatGPT is now available.
