H10 Hotels is taking the guest experience to the next level with the launch of its new mobile app | News
With the aim of adapting its services to the demands of the digital environment and continuing to improve guest satisfaction, H10 Hotels has announced the official launch of its new mobile app. This updated digital tool transforms the way guests interact with the group’s properties and delivers an enhanced customer experience by providing immediate and convenient access to hotel services.
The new app has been developed to cover the three main phases of the travel cycle: before the trip to the destination, during the stay and after departure. Additionally, H10 Rewards members can fully manage their stays across the chain.
Uniform connectivity for all hotels in the group
Committed to a consolidated digital model, users can search, book and manage every aspect of their travel across all the company’s hotels and destinations from a single profile. This saves time and improves the overall user experience.
The hotel in the palm of your hand: key features
The new development distinguishes itself by offering visual, flexible and intuitive solutions that remove waiting times from traditional hotel processes:
• Before you travel | Scheduling and Benefits: Users can be assured of the best guaranteed online rate at all times and conveniently check-in online prior to arrival. This streamlines check-in at reception and ensures that guests can enjoy their stay from the first moment.
• During the stay | The entire hotel at your fingertips: guests get more autonomy within the hotel. Through the app they can reserve restaurant tables, request wellness treatments at the Despacio Spa Centre, reserve parking spaces or extend their stay by requesting a late check-out. The Room Service module also allows users to view the hotel’s dining menu and place orders directly to their room, without having to make a phone call. (These services may vary depending on the hotel.)
• H10 Rewards | Loyalty program management: the app fully integrates the private area of the new members. Loyalty program members have instant access to their digital membership card, exclusive benefits based on their tier, points balance and redemption, and both active and past stay history.
Exclusive benefits on the mobile app
This new milestone in H10 Hotels’ digital strategy encourages the use of the new mobile app by offering the best rates to travelers who book their stay directly.
Users who book through the official app get access to the guaranteed best online price, plus additional discounts between 5% and 7% for members of the H10 Rewards loyalty program.
The new H10 Hotels app can already be downloaded for free from the App Store (iOS devices) and Google Play (Android devices).
