AirHelp app reaches one million users as travelers switch from airline channels to independent flights | News
AirHelp, the world’s leading air passenger rights platform, today announced that its independent flight tracking app has reached one million users in just 12 months – a milestone that reflects a fundamental change in the way travelers deal with disruption.
As airlines continue to face real-time communications challenges, passengers are increasingly looking for independent data to track flights, monitor disruptions and protect their flight schedules.
Last year, app users made more than five million searches for flight numbers, airlines and airports – and almost half (46%) followed someone else’s journey, suggesting that live, independent flight data has become a way for people to track loved ones rather than waiting for updates from the airline.
Tomasz Pawliszyn, CEO of AirHelp, said: “Reaching one million users in one year shows a clear demand for equivalent information. When a disruption occurs, travelers want immediate insight. They use independent data to track flights in real time, protect their schedules and claim compensation where appropriate.”
In Britain, travelers are showing the greatest vigilance on international routes to Dubai. Domestically, tracking is concentrated around Heathrow, Manchester and Gatwick – with the latter two scoring lowest in this year’s AirHelp Score for airport performance. Low-cost airlines Ryanair, easyJet and Jet2 are among the most closely watched, alongside Emirates and British Airways.
Across Europe, Ryanair is the most monitored airline, while Madrid is the most searched destination airport. Spain, Italy and France form the core of the app’s user base, with tracking focused on regional hubs including Rome, Barcelona and Paris, alongside international routes to Dubai.
In the United States, the London Heathrow corridor has the heaviest international tracking activity, with American Airlines, United and Delta the most monitored airlines for transatlantic routes. Domestically, Chicago, Atlanta and JFK generate the highest search volumes.
The growth of the app coincided with a major expansion of its functionality. The ‘Where’s my plane?’ This feature allows passengers to track the specific aircraft assigned to their flight and track its route before departure, providing earlier warning of potential delays.
A multi-mailbox framework now automatically scans historical travel data and flags possible past disruptions up to three years after the incident. With an estimated 21 million passengers eligible for compensation by 2025, this functionality is designed to bridge the gap between justice and action.
The app is available in eight languages: French, German, Spanish, Italian, Dutch, Polish and Portuguese, in addition to English.
Its user base now spans more than 200 countries, from Fiji to Laos and Kyrgyzstan, reflecting the demand for accessible, independent flight information that extends far beyond traditional aviation markets.
