Access Hospitality Launches Access Evo, an AI Intelligence Layer for Hotels | News
Access Hospitality has launched Access Evo, a new AI-powered intelligence layer that connects CRS, CRM, RMS and Booking Engine data into a single operational environment for hotel teams.
Launching at HITEC 2026, Evo addresses one of the hospitality industry’s most persistent operational challenges: fragmented technology stacks that slow decision-making, increase manual reporting and make it harder for teams to quickly respond to commercial opportunities.
By unifying workflows for revenue, distribution, marketing and guest intelligence, Evo helps hotels replace disconnected data and time-consuming reporting with faster, real-time commercial action.
At the heart of Evo is Evo Navigator, a unified interface and single sign-on experience that allows hotel teams to move between systems without switching applications. For example, a revenue assessment that previously required up to 30 minutes of pulling reports from separate systems can now be displayed in around 30 seconds, allowing teams to more quickly identify changes in booking pace, channel performance or demand patterns.
Evo is also introducing a shared commercial intelligence layer to Access Hospitality solutions, giving hotel teams at-a-glance visibility into booking pace, channel performance, guest segmentation, pricing information and marketing attribution. Through Evo Copilot, users can query hotel data in everyday language instead of manually creating reports or navigating multiple dashboards.
Research commissioned by Access Hospitality shows that US hotel managers spend an average of 78 minutes per day switching between systems or manually piecing together information, while operators lose the equivalent of more than 42 work days annually due to disconnected technology workflows.
Key capabilities launching as part of Evo include:
Evo Navigator – a single login and unified operating environment for CRS, CRM, RMS and Booking Engine
Evo Feed – proactive operational intelligence and real-time alerts for issues such as PMS integration errors, changes in channel performance and campaign activity
Evo Analytics – commercial dashboards that bring together revenue, guest and distribution data
Evo Copilot – natural language access to hotel operational and commercial data
Automated Group Quotations: AI-enabled responses to group queries, powered by displacement analytics and demand forecasting, launched at the end of June
Intelligent Channel Mix Optimization – automated channel optimization based on profitability and demand performance, launched after HITEC
Expected results include faster group response times, improved distribution profitability, reduced workload through automation, and more consistent decision making supported by integrated, real-time data rather than reconciled reports.
Nicola Longfield, Chief Commercial Officer, Global Accommodation & Payments said: “What the hospitality industry needs is connected intelligence, not another dashboard. Access Evo builds on SHR’s CRS, Channel Manager, CRM, RMS and Booking Engine to create a single operational layer, giving hotel teams a single version of the truth across revenue, distribution, marketing and guest data. The shift from manual reconciliation to immediate, confident action is what makes this an important step for the industry.”
