Conduit launches an operational AI platform with agents built specifically for the hospitality industry | News

Conduit, the AI ​​coordination layer for hospitality operations, unveiled the next evolution of its platform, expanding its core automated guest messaging capabilities into an operational AI platform with a set of preconfigured agents for guest support, sales, cleaning and owner communications.

Already used by hospitality operators to automate guest communications at scale, Conduit now enables hotels, serviced apartments and short-term rental companies to deploy turnkey agents that coordinate and execute complex workflows across booking systems, supplier networks, internal and external communications channels, without building custom AI systems in-house.

The launch marks a major expansion of Conduit’s AI platform, which extends from messaging and communications to operational AI workflows powered by Large Language Models (LLMs). Through integrations with PMS, CRM, pricing tools, channel managers, housekeeping software, messaging channels and supplier systems, Conduit provides agents with the real operational context needed to coordinate tasks, trigger actions and escalate issues within the business.

While the market has seen rapid growth in AI agent builders and automation tools, operators lack the time and technical knowledge to build and maintain reliable and secure AI systems. Conduit’s turnkey agents are designed to provide turnkey workflows without the need for dedicated engineering teams.

Unlike traditional support automation platforms that primarily generate responses, Conduit’s agents are designed to also take action. Depending on permissions and company policies, agents can process refunds, change reservations, dispatch contractors, coordinate cleaning schedules, capture guest preferences, restore stalled bookings, and escalate edge cases to people when review is required.

Pre-built agents on Conduit include:

Guest Agent: Core agent at Conduit’s center, handling guest questions and operational issues throughout the guest journey, including early check-in requests, maintenance coordination, reservation changes, refunds, and escalation management.
Sales Agent: Convert incoming inquiries into bookings by answering questions, applying pricing and policies, sending booking links, and following up automatically across channels.
Cleaning Agent: Coordinates revenue, redirects cleaning schedules, communicates delays to guests, and manages field activities with suppliers and contractors.
Owner Agent: Responds to owner inquiries regarding payouts, reservations, cancellations, and operational updates using booking and financial system data.

Conduit also introduced an internal operator interface that allows hospitality teams to configure and improve agents using natural language instead of code. Teams do not need encouragement skills to work with the agents.

Teams can connect agents to third-party systems and other knowledge bases, as well as all external and internal communication channels, providing more context to further train the agents.

Cole Rubin, CEO and co-founder of Conduit, said: “Hospitality operators don’t want to become AI plumbers. They want systems that already understand how their operations work and can coordinate suppliers, resolve issues, track escalation policies, meet security standards, and execute reliably. They also want AI agents that are easy to deploy and can collaborate based on a real business context. With our operational AI platform and pre-built agents, operators can turn any knowledge base into agents that can We built the platform so easy to use that if you can tell a human how to do something, you can build and teach an agent. This solves one of the biggest barriers to AI adoption in the hospitality industry, because operators don’t have to piece together models, integrations and workflows just to deploy AI.”

Founded in 2024 and backed by Y Combinator, Conduit supports operators in the US, UK, Middle East, Latin America and Asia Pacific. The platform has enabled more than 50 million guest and operational messaging across more than 100,000 properties worldwide, in addition to more than 10 million voice interactions. Conduit’s customers include some of the world’s largest hospitality companies, such as Pass the Keys, Alloggio, Roofstock, Casiola, East West Hospitality, Casago and Olala.