reclaim expands baggage management network with addition of voco The Darwin | News
reclaim, the newly launched premium baggage management network, continues its expansion in the US, adding service to voco The Darwin Atlanta Midtown hotel, an IHG branded property. Guests and travelers will now have a lighter travel experience between the hotel and Atlanta’s Hartsfield-Jackson International Airport with on-demand baggage handling. Additionally, by implementing Reclaim’s baggage management platform, the property will reduce baggage-related bottlenecks and improve guest satisfaction.
“Atlanta is an increasingly popular travel destination and voco The Darwin proudly welcomes guests and their luggage to our city and properties,” explained Chase Masri, General Manager, voco The Darwin-Atlanta Midtown by IHG. “We see chargeback picking up where our call desk leaves off by handling our guests’ luggage between our property and the airport. Additionally, we expect chargeback to allow us to better manage on-site baggage, especially during peak travel times. This service provides valuable additional convenience to travelers, especially as Atlanta prepares to host several major international events.”
On-demand baggage management for travelers: how it works
Travelers book bag drop at www.helloreclaim.com and collect guests’ luggage from voco The Darwin Atlanta Midtown hotel lobby up to six hours before flight departure, using a rapid three-step process, including:
Validation of customer identification.
Confirm that the ID matches an active boarding pass.
Sealing luggage with sealed tracking tags so travelers can track their luggage in real time via text message or email throughout the entire process.
“Guests at voco The Darwin-Atlanta Midtown Hotel have one less thing to worry about: their luggage – while traveling to and from Atlanta airport,” said Akmann Van-Mary, CEO and founder of reclaim. “Our goal is to make travel easier and lighter for travelers and to help hospitality providers manage storage space and large amounts of luggage during peak times. All eyes will be on ATL this summer as we host eight matches during the FIFA World Cup, so timing is critical. The Reclaim partnership with The Darwin is one of many in the city that will enhance the overall experience for both travelers and providers and we are excited to play a role in elevating Atlanta’s reputation on the world stage.”
reclaim, which offers transport, logistics, supply chain and warehousing solutions, is also working with SITA to develop an innovative mobile solution to roll out the Remote Baggage Check-in service across its network. Additionally, the company will soon launch its services in Dallas-Fort Worth and Washington DC
