Klarna’s revenue per employee soars to nearly $1M thanks to AI efficiency push
Last year, Klarna announced an important initiative to use his internally developed AI systems driven by OpenAi during his activities.
This was not empty conversation for the sale now, later giant pay. The company not only terminated its expensive contract with Salesforce CRM, but has also limited its recruitment efforts, so that AI could do part of the work that was previously performed by people.
Klarna announced on Monday that its dependence on AI encourages a considerable efficiency for the company, and it is on its way to reach $ 1 million in income per employee, an increase of $ 575,000 per employee a year earlier, according to the company Latest financial data. Although the company claims that most functions became more efficient thanks to the AI efforts, the biggest financial impact was the considerable reduction of customer service costs.
Klarna said last year that it was planning to almost replace 700 full -time contractors for customer service With AI chatbots. Last week, however, the company said that customers would again have the option to speak with a person intermediary.
In March, the Swedish company submitted paperwork for his long -awaited American IPO. Klarna postponed those plans last month because of the volatility on the stock market caused by the rate announcement of President Trump.
Despite a turnover increase from 13% to $ 701 million in Q1 2025, the company has not given a timeline for resuming its IPO plans.
