Haven has partnered with property tax services provider Ownwell
Mortgage technology platform Refuge gives its users access to property tax monitoring and protest services. The New Jersey-based company has partnered with a property tax service provider Actuallyaccording to a recent joint announcement.
Through this partnership, Haven will offer an escrow monitoring feature through the platform’s affiliated marketplace or app store, offering products and services that benefit servicers and borrowers. This feature allows homeowners to track their tax bills instantly in one place.
This partnership streamlines operations by combining homeowner involvement with a better understanding of property tax bills and appeals. Previously, homeowners had to rely on third-party services to access their property tax information. Now they can access it in one location and appeal assessments they deem unfair.
According to Ownwell, 86% of customers receive a tax credit after an appeal – an average savings of $1,148 per home. Haven said customers only pay for the service if they save money. Haven will also directly support homeowners during an appeal if necessary.
“We believe an informed homeowner is confident and valuable,” Haven CEO Jonathan Chao said in a statement. “By integrating Ownwell’s services into Haven’s Escrow Monitoring feature, we are giving homeowners greater transparency and control over their property taxes, helping them save money and avoid unnecessary expenses. This is yet another example of how Haven is committed to making home ownership easier and more rewarding for everyone.”’
Ownwell CEO Colton Pace echoed Chao’s statement and expressed optimism about the partnership’s benefits for homeowners. “Together with Haven, we will help homeowners navigate the complex and archaic world of real estate costs. Our combined expertise will enable homeowners to save significant money and ensure they never overpay on their property taxes again,” said Pace.
Mortgage managers and investors can also benefit from this collaboration. Service providers should experience higher customer satisfaction rates, better borrower relationships, and a reduction in delinquencies as housing costs decline due to lower property tax payments. Investors can more easily retain customers and increase the value of their mortgage servicing rights (MSR) portfolios.
Haven’s platform enables service providers to connect with consumers through various products and services. The company has unveiled several products in 2024 aimed at revolutionizing the mortgage industry, including the Haven Wallet and an artificial intelligence-powered voice agent tool.
