Etihad Airways crowned one of the world’s best airlines in 2025 AirHelp Score | News
Etihad Airways ranks among the top airlines worldwide in the prestigious AirHelp Score of 2025, achieving an exceptional overall score of 8.07 out of 10 and jumping an impressive nine places year-on-year.
Widely recognized as one of the world’s most comprehensive and trusted airline rankings, the AirHelp Score rates airlines equally across three key pillars: on-time performance, customer opinion and claims processing. The 2025 results are based on flight data from October 1, 2024 to September 30, 2025 and surveys of more than 11,500 passengers in more than 60 countries.
Etihad has achieved this excellent result during a period of rapid and sustained growth – expanding its modern fleet to 120 aircraft, expanding its network to more than 100 destinations worldwide and carrying 19% more passengers year-on-year – while continuing to raise the bar in terms of punctuality and guest satisfaction.
Antonoaldo Neves, Chief Executive Officer of Etihad Airways, said: “Rising to one of the world’s top two airlines is an extraordinary achievement and a clear validation of everything we are building at Etihad. As our network, fleet and guest numbers have rapidly grown, we have remained focused on what really matters: getting our guests there on time, providing attentive and genuine hospitality at every touchpoint, and supporting them when plans change. This ranking is a proud recognition for every member of our people who really make this promise, flight after flight.”
Tomasz Pawliszyn, Chief Executive Officer of AirHelp, added: “Etihad Airways’ rise to second place globally, with an overall score of 8.07, is impressive. Rising nine places in one year reflects the airline’s strong commitment to the passenger experience, especially in terms of on-time performance and customer satisfaction. As the aviation landscape continues to evolve, the 2025 AirHelp Score shows which airlines are keeping pace with modern passenger expectations. Today’s travelers expect honesty, responsibility and reliability. We are pleased that Etihad is setting such a strong example for the sector this year.”
The AirHelp Score customer rating includes cabin crew, comfort, cleanliness, food and entertainment, while the unique claims processing score measures how fairly and efficiently airlines handle passenger compensation when flights are disrupted.
