Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI
If you are ever locked up from your work computer, you know that the urgent need to achieve the support. Unfortunately, Helpdesk’s staff are often busy helping others, which can mean a considerable delay before you get access.
Andrei Serban realized the crucial importance of manual work when he was a product leader in Rippel’s apps and integration team. Serban, who became a member of Rippel after it had acquired his coding protection Startup Fuzzbuzz In 2023 he saw the opportunity to automate many of the basic tasks of the help desk with AI, from resetting passwords to providing access to apps such as Figma and Miro and routine problem solution.
Sereban couldn’t wait to get started with his vision. He left a babbling last year To consoleA startup on a mission to help IT teams to reduce everyday, repetitive tasks, so that he free time for Helpdesk professionals to work on more strategic and advanced projects.
Although trying to automate help desk functions, Console distinguishes itself from existing competitors, including Moveworks, which was taken over by Serviceenow in March for $ 2.85 billion, by showing long, complex installation processes. Thanks to the easy integration with Slack, the AI assistant of Console can be made available to everyone in the company in just a few weeks.
“We can get there so fast because you don’t have to replace your help desk,” he said.
Console sees itself as an AI colleague that prepares existing help desk professionals. Serban even suggested that as companies digitize more of their activities, the IT function becomes increasingly vital.
Employee message console on Slack and the AI agent from the startup respond quickly to requests because everything knows everything about the user, from their specific laptop model to the applications they have permission to use. The AI of Console can solve more than 50% of the tasks in itself, and it will avoid someone for more complex problems, Serban said.
The fast installation time attracted customers, including Scale AI, Flock Safety and Calendly.
These customer profits have led the console to protect $ 6.2 million in seed financing from Thrive Capital.
Vince Hankes, a partner at Thrive, said that the company, which has supported much of the leading AI companies, including OpenAi, Cursor and Elevenlabs, had a thesis about the potential of artificial intelligence to help with IT tasks since Chatgpt was first released in the Herfst of 202.
Although Hankes acknowledged that the rapid integration of the console may be able to replace it easily, he believes that the AI technology will improve so quickly with the acceptance of users that it will become an indispensable, deeply integrated system that is essential for everyone at the customer’s company.
The aim of Console is to ultimately support other functions, including answering requests from employees about HR, Finance and Legal.
“We want Console to be the first call from an employee for help,” Serban said.
