Cinnamon Hotels & Resorts is prioritizing guest safety as affected properties resume full operations | News

Adverse weather conditions associated with Cyclone Ditwah temporarily affected operations at several of our facilities. At a time when many of our communities continue to feel the impact of the floods, our thoughts are with everyone affected. During this time, our priority has remained the safety and well-being of our teams, our communities and the guests in our care.

All guest safety protocols were adhered to, guests in the hotel remained safe and timely updates were shared with our travel partners and stakeholders to ensure clarity and continuity. Thanks to the quick response and dedication of our teams, we are pleased to confirm that all affected resorts Cinnamon Lodge Habarana, Habarana Village by Cinnamon, Cinnamon Citadel Kandy, Kandy Myst by Cinnamon and Trinco Blu by Cinnamon have now welcomed guests again.

From December 1, 2025, all Cinnamon Hotels & Resorts accommodations will be fully operational. Resort operations are functioning normally. Importantly, business continues uninterrupted across our portfolio, with guests arriving, staying and departing as planned. All bookings, arrivals and planned activities will continue as planned in our portfolio.

As part of our commitment to supporting communities during this time, Cinnamon Hotels & Resorts, together with the John Keells Group and the John Keells Foundation, continue to assist those affected. As a leading hospitality brand, our priority is to support the country’s recovery while ensuring the continued comfort and safety of everyone who stays with us or lives around us. We extend our sincere appreciation to our dedicated teams, local authorities, partners and especially our guests, for their understanding and cooperation during these times.

Cinnamon Hotels & Resorts will continue to provide updates as necessary and strongly supports the people of Sri Lanka as we move towards recovery together.