Aven Hospitality partners with Protect Group to introduce Refund Protect to its hotel portfolio | News
Aven Hospitality (formerly Saber Hospitality Solutions) and Protect Group today announced the go-live of Refund Protect within the Aven Hospitality Booking Engine, allowing hotels to offer guests the option to upgrade to a refundable stay at checkout.
Hotels can now activate and manage Refund Protect through the Protect Group Onboarding Platform, enabling a streamlined, technology-led launch.
Hotels can now activate and manage Refund Protect through the Protect Group Onboarding Platform, enabling a streamlined, technology-led launch.
Refund Protect gives guests extra peace of mind when booking, while helping hotels protect their revenues and reduce friction at the point of purchase. With quick activation through the Onboarding Platform, hotels can introduce a modern refund option without changing their existing policies or increasing the operational burden on on-site teams.
What this go-live delivers for Aven Hospitality customers:
Direct revenue protection: Hotels can offer refunds without weakening their rate strategy or relying on stricter booking conditions.
Seamless, technology-led integration: Easy activation and configuration through the Protect Group Onboarding Platform, designed to get hotels live faster.
Enhanced guest experience without stricter policies: Guests get a clear, flexible option at checkout, while hotel policies remain unchanged.
A shared focus on modernizing the hospitality journey: both companies are focused on retail-led innovation that improves trust, conversion and satisfaction.
“We want to ensure hoteliers’ guests can book with confidence. Protect Group is delivering a large-scale, global solution to enable a more frictionless guest experience. By making Refund Protect available through the Aven Hospitality Booking Engine and simplifying activation through the Protect Group Onboarding Platform, we are giving hotels a practical way to provide guests with greater flexibility while supporting stronger commercial results,” said Ethan Wiseman, head of distribution, product management at Aven Hospitality.
Austin Lopez, Global Strategy Lead for Hospitality at Protect Group, said: “This go-live marks an important step in modernizing the hotel booking journey. Refund Protect helps hotels deliver an experience guests increasingly expect: the ability to choose refundability at the time they book, delivered in a way that is easy to implement and easy to manage.”
The Protect Group Onboarding Platform provides hotels with a guided installation experience, configuration checks and the tools needed to activate Refund Protect within their booking process. This approach enables faster implementation for hotel teams while maintaining a consistent, guest-friendly checkout experience.
