Freed says 20K clinicians use its AI scribe, but competition looms

Even generative AI critics and opponents have to admit that the technology is great for something: transcription.

If you have joined a meeting to Zoom, Microsoft teams, Google Meet or other video discussion platform of your choice at any time in the past year or so, you have probably noticed that an increased number of AI notes also participated in the conference call.

Indeed, these platforms have indeed all built in AI transcription functions, but of course there are other Stand-Alone Services such as Otter AI (used by Venturebeat together with the Google Workspace suite of apps), and models such as OpenAI’s new GPT-4O-TransCRBEBE and Older Open-Source Whisper.

Such a startup is located in San Fransisco Freed AIPartly founded in 2022 by former Facebook engineers Erez Druk and Andrey Bannikov, now the CEO and CTO respectively. The idea was simple: give doctors and medical professionals a way to automatically transcribe their conversations with patients, to capture accurate health -specific terminology and to remove insights and action plans from the conversations without the doctor having to lift a finger.

The idea worked well, because the Medical SCRIBE platform recently reached a new milestone: 20,000 paid clinici users, printed in a recent conversation with Venturebeat, each saved 2-3 hours stored daily in manual transcription or nutritional tasks.

With nearly 3 million patient visits per month, freed quickly becomes a fundamental tool for documentation in small and medium -sized health care institutions.

That time dividend has contributed to stimulating a high degree of emotional resonance with customers, who often describe the product in terms of restored balance between work and private life.

“Doctors spend more than 11 hours a week on documentation,” noted pressure. “We have released built to reduce that burden by listening to the visit and writing the clinical memorandum.”

Rising competition

But Freed’s success has attracted the intensifying competition. Just today, Doximity – the listed doctors network company – released a free AI writer of the area for all verified American doctors, nurses, doctors’ assistants and medical students, AS Axios And Statnieuws reported.

The movement emphasizes a shift to commoditization in the AI Scribe Market, where prizes appear as a distinctive factor.

“We want to offer free access to tools that our customers have asked,” said Doximity’s Chief Physician Experience Officer Amit Phull Axios, “and they can find out for themselves whether the standard offer – or if they pay for something else – stacks.”

This launch follows other controversial writer financing rounds in the tens or hundreds of millions. While investors take visions of EPD scale platforms, those ambitions still depend on the evidence of value in invoicing, card assessment and compliance not only making notes.

Still believe and the Freed -Team that they have a lead.

Convert burnout into opportunities

Freed was not born of a technical brainstorming but for a personal pain. Pressure mentions the idea of the struggles of his wife as a practicing family doctor, where the constant burden of notes became a daily source of stress.

“I heard at home every day for seven years,” I have notes to do ” – more than I heard” I love you “of my wife,” he said. “That is how difficult documentation is.”

That lived experience turned into a deliberate product vision: to remove the documentation of clinicians and to reduce control of their time and mental energy.

“The idea for Freed was: why nobody is building something to help clinicians?” Said busy. “Everyone does things with them, not for them.”

More than transcription: A modular AI system built for medicines

The Freed system does more than to record and transcribe. The core product is a structured, special AI documentation engine that generates clinical notes that are tailored to the preferences of each user.

Pressure explained that Freed’s architecture depends on a very modular pipeline. While the first transcription is powered by a refined version of the Open Source Whisper model from OpenAI-specific optimized for clinical vocabulary-that is only the starting point.

The platform layers of the company on hundreds of targeted AI tasks to extract the structure, to filter cows and calves, adjust terminology to medical standards and to match user-specific templates.

“It’s not just about transcriptshewitiness,” said busy. “It’s about building a system that is clinicians trust – one that becomes smarter over time and adapts to their workflow.”

“Our motorcycle learns from clinici operations,” he added. “Over time, your own personal writer will be freed, not a generic one.”

More than 20 internal clinics regularly check anonymized notes to improve model performance. And while clinicians make edits, the system continues to learn.

Prices and accessibility

Freed offers simple prices:

• $ 90/month for individual clinicians
• $ 84/month per user for teams of 2–9 clinici
• Custom prices for more than 10 seats

Each plan includes a free trial period of 7 days and the company offers 50% discounts to students, residents and trainees. The Freed platform also meets HIPAA, HITECH and SOC 2 standards. Audio recordings are encrypted and deleted as standard and clinicians retain full control over their notes at all times.

Build an ARR company of $ 20 million quietly

While Freed recently raised $ 30 million in Serie A Financing led by Sequoia Capital, his financial momentum is largely from its existing customer base.

In April 2025, Busy publicly shared on x That released has surpassed $ 20 million in annual return income.

This growth not only reflects strong fit product market, but also a clear strategy for the market. Instead of having to chase business contracts with large hospital systems, Freed has aimed at small clinics and solo practitioners -a segment that is often overlooked by Health Tech suppliers.

“We are focused on the long tail and support small clinics – the 40% of clinicians in private practice – to keep them alive,” said busy. “These clinicians do not have IT budgets of millions of dollars, but they are those who need our help the most.”

Freed is now used in more than 1,000 small healthcare organizations, usually in the reach of 1-50 clinicians.

Pressure said that he believes that this focus is not only strategic, but also to keep the mission-alignment-aligned by small practices in the middle of the consolidation of the industry.

Looking ahead: benchmarks and EHR integration

Presse recognized a common challenge in the ever-drizzly AI Scribe/AI transcript market: it is difficult to distinguish real performance from well-marked parity.

To tackle this, Freed is developing an internal benchmarking system to measure quality and accuracy over 30 different criteria-with the aim of creating an industrial framework for comparing AI writers.

“There are 100 AI writers there. They look the same from the outside,” acknowledged pressure. “We want to help measure the market what really matters.”

At the same time, the product folder contains the integration of emarter ehr. Freed has recently launched a Chrome extension to support seamless note transfers, and upcoming releases will include more automation around the introduction of notes in common EHR systems.

Doctors feedback highlights personal impact

In addition to usage statistics and product characteristics, the impact of Freed is most clearly recorded in user stories. Doctors report recovering nights, weekends and in some cases entire careers.

Pressure remembered a phone call with a doctor who told him that she had prepared herself to close her private practice after 10 years – until she tried to free it and changed his mind.

Another doctor said: “I practiced 44 years – why didn’t you built this 30 years ago? I can enjoy my practice again.”

In a survey carried out with one Enterprise customer, 100% of the clinicians reported an improved balance between work and private life. Eighty percent said they were happier in their work, and 80% believed they provided better patient care.

“We take this cloud that hangs over the heads of clinicians – the stress of documentation – and we delete it,” said busy. “That is what freed is about.”