Cancun Airport increases tourist experience with new customs training

In a recent initiative for expand The experience of travelers arriving at Cancun International Airport, 90 customs agents underwent an extensive three-day training program at the end of January. This effort follows at the Mexican association of Inbound Tourism Travel Agencies’ (Amin) previous training sessions for airport migration officers.

Sergio González Rubiera, president of Amatur, emphasized the importance of this training and noticed that customs agents are often the first contact point for tourists. He stated: “It seems that someone with a new vision has arrived.” The training focused on ‘quality in tourist service’, with topics such as emotional management, customer service and quality systems to guarantee a more satisfying experience for travelers.

González Rubiera emphasized the importance of continuous training due to the frequent rotation of airport staff. He also said that last year 30 officers from the National Migration Institute (INM) received a similar training, aimed at improving the quality of services and received treatment tourists on arrival.

This initiative reflects a broader dedication to improve the overall experience for visitors to Cancun International Airport.

Cancun Airport Immigration Services have led a lot of worries in the past

Cancun International Airport stood for widespread complaints from tourists about mistreatment and inefficiencies. According to local reports, the airport received more than 20 complaints every day, whereby travelers quoted excessive waiting times in the event of immigration (sometimes more than two hours), under -occupied processing areas, missed connections, poor internet quality and even extortion by immigration officers quoted.

Online reviews painted a grim image, in which countless travelers describe the airport as ‘chaotic’, ‘poorly managed’ and ‘the worst travel experience’. TRipadvisor reviews revealed complaints about long queues, unorganized procedures and a lack of basic facilities such as seats in waiting areas.